WHAT OUR CUSTOMERS ARE SAYING
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FREQUENTLY ASKED QUESTIONS
I didn't receive my order confirmation — what should I do?
After placing an order on our online store, you should receive an order confirmation by email. If you haven’t received it within an hour of placing your order, it may be for one of the following reasons:
- The confirmation email may have been filtered into your spam or junk folder.
- You may have entered an incorrect email address when placing your order.
If neither of these applies, please contact our customer service team at info@richard-mitchell.com
Your order may not have been completed successfully.
Can I change my order after placing it?
If you contact us within 24 hours of placing your order, we'll do our best to make the changes you'd like.
Where is my order?
As soon as your order is packed and ready to ship, you’ll receive a shipping confirmation email.
If you haven’t received your order within 15 business days of the shipping date, please contact our customer service team at info@richard-mitchell.com
We’ll be happy to help.
How long do I have to file a claim about my order?
You have 30 days from the date you receive your order to request a cancellation.
If you'd like to cancel your order, please contact our customer service team, and we'll take care of the rest.
Free Shipping
Enjoy free shipping on all orders across Canada, with real-time tracking via Canada Post.
SECURE PAYMENT
Pay with confidence using credit card, Apple Pay, Shop Pay, and more.
30-DAY MONEY-BACK GUARANTEE
At Richard Mitchell, shop with complete peace of mind thanks to our money-back guarantee.